Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 29, 2025 - 21:00 EDT
Scheduled
We will be updating the MotionCX platform on Thursday, May 29 beginning at 9pm EST. The update is scheduled to take 1 hour, and downtime is not expected. This update will include a new softphone version. After the update is complete, have users check their softphone for updates and restart the application to download and install it.
The following items will be addressed in this update:
- Prior versions of the softphone did not have the ability to change Case Status for the activit call/interaction; this has been updated so users may now change case status (e.g. close the case) from the Softphone
- Issue where calls transferred to a destination=queue were not delivered to a new agent are resolved
- Reporting anomalies and gaps for calls that are part of a warm conference have been corrected
- Chat Transfers had issues with portions of the transcript not transferring with the interaction; this has been resolved
- The "On Timer" function for Chat Queue activities in workflow has been corrected
Posted May 28, 2025 - 08:14 EDT
This scheduled maintenance affected: Interaction Channels (Chat Services, Voice Services), MotionCX Applications (MotionCX Portal, Interaction Routing, MotionCX Agent App, Reporting), and Public Facing Sites (Customer Chat Client).