All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
100.0 % uptime
Today
MotionCX Portal Operational
90 days ago
100.0 % uptime
Today
Interaction Routing Operational
90 days ago
100.0 % uptime
Today
CRM Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
100.0 % uptime
Today
Chat Services Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
100.0 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 12, 2026

No incidents reported today.

Apr 11, 2026

No incidents reported.

Apr 10, 2026

No incidents reported.

Apr 9, 2026

No incidents reported.

Apr 8, 2026

No incidents reported.

Apr 7, 2026
MotionCX Platform Update
Completed - The scheduled maintenance has been completed.
Apr 7, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 7, 21:00 EDT
Scheduled - We will be performing maintenance on the MotionCX platform this evening beginning at 9:00pm EST. The update window should end at 10:00pm, downtime is not expected. This update will include a new version of the softphone, so please have your users check for updates.

This maintenance is to harden back-end systems and perform updates on services in our platform environment.

We are also addressing a bug in reporting where historical case data was not being presented in some top level reports and/or drill downs. This reporting interface has been corrected. There was not a loss of data involved with this issue, it was a display issue.

Our last update did not include the Softphone feature to pop a case on an outbound call (if so configured) as expected. This feature is in the new softphone update.

The softphone update also includes a new feature to add AI transcriptions to the call history presented in the softphone, if AI transcriptions are enabled and the user has proper permissions to view that content.
Apr 7, 15:02 EDT
Apr 6, 2026

No incidents reported.

Apr 5, 2026

No incidents reported.

Apr 4, 2026

No incidents reported.

Apr 3, 2026

No incidents reported.

Apr 2, 2026

No incidents reported.

Apr 1, 2026

No incidents reported.

Mar 31, 2026

No incidents reported.

Mar 30, 2026

No incidents reported.

Mar 29, 2026

No incidents reported.

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