All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
100.0 % uptime
Today
MotionCX Portal ? Operational
90 days ago
100.0 % uptime
Today
Interaction Routing ? Operational
90 days ago
100.0 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
100.0 % uptime
Today
Chat Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Dec 9, 2024

No incidents reported today.

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

No incidents reported.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

No incidents reported.

Dec 1, 2024

No incidents reported.

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

No incidents reported.

Nov 27, 2024

No incidents reported.

Nov 26, 2024

No incidents reported.

Nov 25, 2024
MotionCX Platform Update
Completed - The scheduled maintenance has been completed. No downtime was experienced.
Nov 25, 21:45 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 21:15 EST
Scheduled - We will be applying a maintenance update beginning at 9:15 pm EST today. No downtime is expected from this maintenances, and it will not include updates to the softphone. This is to address the following items:

- Data retention for Cases and Contacts has been updated to preserve Contact records when they are still associate with a Case. The previous rule for Contact record retention was based only on the Contact being the assignee for the case.

- Case Routing will not route automatically route new cases if that status is not available for case routing.

- Workflow Tag Reporting has been update to accommodate chatbot interactions.

- Merging Contacts has been updated to ensure new duplicate contacts are not created in the process.

- When Contacts have been merged, the cases will be related to the new Contact.
Nov 25, 21:01 EST
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