All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
100.0 % uptime
Today
MotionCX Portal ? Operational
90 days ago
100.0 % uptime
Today
Interaction Routing ? Operational
90 days ago
100.0 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
100.0 % uptime
Today
Chat Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 11, 2025

No incidents reported today.

Jul 10, 2025
MotionCX Platform Update
Completed - The scheduled maintenance has been completed.
Jul 10, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:15 EDT
Scheduled - We will be updating the MotionCX platform on July 10th at 9:00pm ET. No downtime is expected. There will not be any softphone updates with this release. This maintenance is to address the following items:

- For SMS interaction threads, images inserted by the customer and/or agent are displayed inline with the SMS thread, and attached to the associated case

- SMS interactions will disconnect if the associated Case status is changed to Closed. The User will receive a notification that the SMS interaction will be disconnected

- The Queue Details dashboard widget was displaying queues that are set to Inactive. Those Inactive queues will no longer be displayed.

- Calls direct to user's phone extension were being counted on the Agent Queue KPI report. These are not queued calls, and will no longer be counted on that report.
Jul 10, 21:12 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

Jul 3, 2025

No incidents reported.

Jul 2, 2025

No incidents reported.

Jul 1, 2025

No incidents reported.

Jun 30, 2025

No incidents reported.

Jun 29, 2025

No incidents reported.

Jun 28, 2025

No incidents reported.

Jun 27, 2025
Reporting Update
Completed - The scheduled maintenance has been completed.
Jun 27, 13:00 EDT
Verifying - We are verifying results and working to optimized the processing speed.
Jun 27, 11:57 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 09:27 EDT
Scheduled - Testing is progressing well and we are seeing improvement in the reporting performance with near-immediate results. We are continuing to test and monitor to ensure this will continue to perform as expected.
Jun 27, 09:26 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 08:27 EDT
Scheduled - Our fix is populating reports with second leg queue data, but there is latency in this data collection. We are addressing the speed issues and timing.
Jun 27, 08:27 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 27, 08:00 EDT
Scheduled - After monitoring last nights release and subsequent testing, we have noted processes that are unique the production environment that are impacting the data collection and reporting functions. We understand the cause of this issue and are actively working on a hot fix. This is not expected to cause downtime or a disruption in call traffic and the fix will be deployed today once it has been finalized and tested.

This relates to calls that are received on one queue, then transferred to a second queue. The second queue is not reporting as expected. the primary queueing and reporting is working as expected.
Jun 27, 07:50 EDT
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