Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Apr 07, 2026 - 21:00 EDT
Scheduled
We will be performing maintenance on the MotionCX platform this evening beginning at 9:00pm EST. The update window should end at 10:00pm, downtime is not expected. This update will include a new version of the softphone, so please have your users check for updates.
This maintenance is to harden back-end systems and perform updates on services in our platform environment.
We are also addressing a bug in reporting where historical case data was not being presented in some top level reports and/or drill downs. This reporting interface has been corrected. There was not a loss of data involved with this issue, it was a display issue.
Our last update did not include the Softphone feature to pop a case on an outbound call (if so configured) as expected. This feature is in the new softphone update.
The softphone update also includes a new feature to add AI transcriptions to the call history presented in the softphone, if AI transcriptions are enabled and the user has proper permissions to view that content.