Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 14, 2024 - 21:00 EST
Scheduled
The MotionCX Platform will undergo maintenance from 9pm-10pm ET on Thursday, November 14. No downtime is expected from this maintenance. This maintenance will not include any Softphone updates.
2 items will be included in this maintenance patch:
1. We are adding explicit Ticket History events that will denote when a Contact has been added to the ticket, or if the Contact associated with the ticket was deleted from the system or removed from the ticket, and if it was done by a user, which user initiated the action.
2. For the "All Cases" page, we are applying a default for cases created within the past 90 days as a threshold for the initial case load. The system currently has no limits and is loading all historical cases, which leads to latency for some tenants. Users will still be able to adjust the "Created By" filters to search for older cases.
Posted Nov 14, 2024 - 10:30 EST
This scheduled maintenance affected: MotionCX Applications (CRM).