The scheduled maintenance has been completed. No downtime was experienced.
Posted Nov 25, 2024 - 21:45 EST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 25, 2024 - 21:15 EST
Scheduled
We will be applying a maintenance update beginning at 9:15 pm EST today. No downtime is expected from this maintenances, and it will not include updates to the softphone. This is to address the following items:
- Data retention for Cases and Contacts has been updated to preserve Contact records when they are still associate with a Case. The previous rule for Contact record retention was based only on the Contact being the assignee for the case.
- Case Routing will not route automatically route new cases if that status is not available for case routing.
- Workflow Tag Reporting has been update to accommodate chatbot interactions.
- Merging Contacts has been updated to ensure new duplicate contacts are not created in the process.
- When Contacts have been merged, the cases will be related to the new Contact.
Posted Nov 25, 2024 - 21:01 EST
This scheduled maintenance affected: Interaction Channels (Chat Services) and MotionCX Applications (CRM, Reporting).