All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
99.98 % uptime
Today
MotionCX Portal Operational
90 days ago
99.99 % uptime
Today
Interaction Routing Operational
90 days ago
99.97 % uptime
Today
CRM Operational
90 days ago
99.99 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
99.94 % uptime
Today
MotionCX Agent App Operational
90 days ago
99.97 % uptime
Today
Reporting Operational
90 days ago
99.99 % uptime
Today
Interaction Channels Operational
90 days ago
99.99 % uptime
Today
Chat Services Operational
90 days ago
100.0 % uptime
Today
Voice Services Operational
90 days ago
99.97 % uptime
Today
Email Services Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Dec 17, 2025

No incidents reported today.

Dec 16, 2025

No incidents reported.

Dec 15, 2025

No incidents reported.

Dec 14, 2025

No incidents reported.

Dec 13, 2025

No incidents reported.

Dec 12, 2025

No incidents reported.

Dec 11, 2025
MotionCX Platform Update
Completed - The scheduled maintenance has been completed.
Dec 11, 23:15 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 11, 22:15 EST
Scheduled - We will be updating the Motion CX platform the evening of 12/11/25. No downtime is expected. This update will include an update to the softphone, please check for the red dot by the lower-left of the phone and install the update when it is available.

The following items are included in this update:

- Real time AI voice transcripts and sentiment can be enabled in the softphone. This feature requires permissions at the User-Role level to create and/or view AI transcripts. The transcriptions are also enabled or disabled at the Queue level, managed in Routing Profile administration. By default, these permissions are disabled.
- If enabled, AI Voice Transcripts are posted to the associated cases for per missioned users to view
- The audible alert for chat and SMS interactions has been set to continue ringing until it is accepted ore declined
Dec 11, 22:00 EST
Dec 10, 2025

No incidents reported.

Dec 9, 2025

No incidents reported.

Dec 8, 2025

No incidents reported.

Dec 7, 2025

No incidents reported.

Dec 6, 2025

No incidents reported.

Dec 5, 2025

No incidents reported.

Dec 4, 2025

No incidents reported.

Dec 3, 2025

No incidents reported.

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