All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
99.99 % uptime
Today
MotionCX Portal ? Operational
90 days ago
100.0 % uptime
Today
Interaction Routing ? Operational
90 days ago
99.99 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
99.99 % uptime
Today
Chat Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
99.98 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Apr 3, 2025

No incidents reported today.

Apr 2, 2025

No incidents reported.

Apr 1, 2025

No incidents reported.

Mar 31, 2025
Intermittent Calls Dropping
Postmortem - Read details
Apr 1, 14:59 EDT
Resolved - This issue has been closed on the carrier side, all systems have been operational for the past several hours. We are reaching out to Twilio for a post-mortem and will provide additional information regarding RCA and steps takes to safeguard against recurrence as it becomes available.
Mar 31, 15:17 EDT
Update - We are continuing to monitor for any further issues.
Mar 31, 15:15 EDT
Update - Twilio reports that the affected systems are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 31, 14:27 EDT
Update - Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. We will update in 1 hour or as soon as more information becomes available.
Mar 31, 13:40 EDT
Monitoring - Call traffic has resumed. We are continuing to monitor and test as we see services operating as expected.
Mar 31, 12:55 EDT
Update - Some test calls are getting through and we believed the issue is subsiding. We do not yet have confirmation that it is fully resolved, however, we are continuing to monitor and test.
Mar 31, 12:30 EDT
Update - We are in contact with Twilio, our telecom backbone, and they do have an error reported. We are coordinating with Twilio support to provide information for troubleshooting. We will continue to update this thread as we get more information. We do not have an ETA for this issue to be resolved yet.
Mar 31, 12:14 EDT
Investigating - We are currently investigating an issue where inbound calls are not connecting to IVR workflows or are dropping shortly after connecting. We will update this incident as we gather more information.
Mar 31, 11:54 EDT
Mar 30, 2025

No incidents reported.

Mar 29, 2025

No incidents reported.

Mar 28, 2025

No incidents reported.

Mar 27, 2025

No incidents reported.

Mar 26, 2025

No incidents reported.

Mar 25, 2025
MotionCX Platform Update
Completed - Maintenance is complete. We recommend clearing cache and cookies on your browser.

There is an update to the softphone, please direct your users to the ? at the lower left area of the phone and look for the red dot. If there is a red dot, they have an update available. They should restart their softphone to apply the update.
Mar 25, 21:48 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 25, 21:00 EDT
Scheduled - We will be undergoing maintenance between 9pm and 10pm EST on Tuesday, March 25. No downtime is expected. This maintenance is to update the following features:

- SMS interaction handling is enhanced to accept files and attach them to corresponding cases
- New features for SIP trunking and the ability to transfer calls received on a DID to a SIP trunk
- Dial Pattern administration for SIP phone lines has been added
Mar 25, 21:00 EDT
Mar 24, 2025

No incidents reported.

Mar 23, 2025

No incidents reported.

Mar 22, 2025

No incidents reported.

Mar 21, 2025

No incidents reported.

Mar 20, 2025

No incidents reported.

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