All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
100.0 % uptime
Today
MotionCX Portal ? Operational
90 days ago
100.0 % uptime
Today
Interaction Routing ? Operational
90 days ago
100.0 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
100.0 % uptime
Today
Chat Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
100.0 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jul 18, 2025

No incidents reported today.

Jul 17, 2025

No incidents reported.

Jul 16, 2025

No incidents reported.

Jul 15, 2025

No incidents reported.

Jul 14, 2025

No incidents reported.

Jul 13, 2025

No incidents reported.

Jul 12, 2025

No incidents reported.

Jul 11, 2025

No incidents reported.

Jul 10, 2025
MotionCX Platform Update
Completed - The scheduled maintenance has been completed.
Jul 10, 22:15 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 21:15 EDT
Scheduled - We will be updating the MotionCX platform on July 10th at 9:00pm ET. No downtime is expected. There will not be any softphone updates with this release. This maintenance is to address the following items:

- For SMS interaction threads, images inserted by the customer and/or agent are displayed inline with the SMS thread, and attached to the associated case

- SMS interactions will disconnect if the associated Case status is changed to Closed. The User will receive a notification that the SMS interaction will be disconnected

- The Queue Details dashboard widget was displaying queues that are set to Inactive. Those Inactive queues will no longer be displayed.

- Calls direct to user's phone extension were being counted on the Agent Queue KPI report. These are not queued calls, and will no longer be counted on that report.
Jul 10, 21:12 EDT
Jul 9, 2025

No incidents reported.

Jul 8, 2025

No incidents reported.

Jul 7, 2025

No incidents reported.

Jul 6, 2025

No incidents reported.

Jul 5, 2025

No incidents reported.

Jul 4, 2025

No incidents reported.

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