Postmortem -
Read details
Apr 1, 14:59 EDT
Resolved -
This issue has been closed on the carrier side, all systems have been operational for the past several hours. We are reaching out to Twilio for a post-mortem and will provide additional information regarding RCA and steps takes to safeguard against recurrence as it becomes available.
Mar 31, 15:17 EDT
Update -
We are continuing to monitor for any further issues.
Mar 31, 15:15 EDT
Update -
Twilio reports that the affected systems are now operating normally. We will continue to monitor for system stability. We'll provide another update in 30 minutes or as soon as more information becomes available.
Mar 31, 14:27 EDT
Update -
Twilio continues scaling up systems and deploying new hosts in order to ease customer issues. We will update in 1 hour or as soon as more information becomes available.
Mar 31, 13:40 EDT
Monitoring -
Call traffic has resumed. We are continuing to monitor and test as we see services operating as expected.
Mar 31, 12:55 EDT
Update -
Some test calls are getting through and we believed the issue is subsiding. We do not yet have confirmation that it is fully resolved, however, we are continuing to monitor and test.
Mar 31, 12:30 EDT
Update -
We are in contact with Twilio, our telecom backbone, and they do have an error reported. We are coordinating with Twilio support to provide information for troubleshooting. We will continue to update this thread as we get more information. We do not have an ETA for this issue to be resolved yet.
Mar 31, 12:14 EDT
Investigating -
We are currently investigating an issue where inbound calls are not connecting to IVR workflows or are dropping shortly after connecting. We will update this incident as we gather more information.
Mar 31, 11:54 EDT