All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
99.99 % uptime
Today
MotionCX Portal ? Operational
90 days ago
100.0 % uptime
Today
Interaction Routing ? Operational
90 days ago
99.99 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App ? Operational
90 days ago
100.0 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
99.99 % uptime
Today
Chat Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
99.97 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Jun 10, 2025

No incidents reported today.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.

Jun 3, 2025

No incidents reported.

Jun 2, 2025

No incidents reported.

Jun 1, 2025

No incidents reported.

May 31, 2025

No incidents reported.

May 30, 2025

No incidents reported.

May 29, 2025
MotionCX Platform Update
Completed - The scheduled maintenance has been completed.
May 29, 22:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 21:00 EDT
Scheduled - We will be updating the MotionCX platform on Thursday, May 29 beginning at 9pm EST. The update is scheduled to take 1 hour, and downtime is not expected. This update will include a new softphone version. After the update is complete, have users check their softphone for updates and restart the application to download and install it.

The following items will be addressed in this update:

- Prior versions of the softphone did not have the ability to change Case Status for the activit call/interaction; this has been updated so users may now change case status (e.g. close the case) from the Softphone

- Issue where calls transferred to a destination=queue were not delivered to a new agent are resolved

- Reporting anomalies and gaps for calls that are part of a warm conference have been corrected

- Chat Transfers had issues with portions of the transcript not transferring with the interaction; this has been resolved

- The "On Timer" function for Chat Queue activities in workflow has been corrected
May 28, 08:14 EDT
May 28, 2025

No incidents reported.

May 27, 2025

No incidents reported.

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