All Systems Operational

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This page gives real-time information about the operational status of the MotionCX Platform. To be automatically notified any time there is a service interruption, please subscribe for updates.

Uptime over the past 90 days. View historical uptime.
MotionCX Applications Operational
90 days ago
99.99 % uptime
Today
MotionCX Portal ? Operational
90 days ago
100.0 % uptime
Today
Interaction Routing ? Operational
90 days ago
99.99 % uptime
Today
CRM ? Operational
90 days ago
100.0 % uptime
Today
Login/Authorization (MPS) Operational
90 days ago
100.0 % uptime
Today
MotionCX Agent App ? Operational
90 days ago
99.99 % uptime
Today
Reporting Operational
90 days ago
100.0 % uptime
Today
Interaction Channels Operational
90 days ago
99.99 % uptime
Today
Chat Services ? Operational
90 days ago
100.0 % uptime
Today
Voice Services ? Operational
90 days ago
99.99 % uptime
Today
Email Services ? Operational
90 days ago
100.0 % uptime
Today
Public Facing Sites Operational
90 days ago
100.0 % uptime
Today
Customer Support Portal ? Operational
90 days ago
100.0 % uptime
Today
Customer Chat Client ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Past Incidents
Nov 21, 2024

No incidents reported today.

Nov 20, 2024

No incidents reported.

Nov 19, 2024

No incidents reported.

Nov 18, 2024

No incidents reported.

Nov 17, 2024

No incidents reported.

Nov 16, 2024

No incidents reported.

Nov 15, 2024

No incidents reported.

Nov 14, 2024
MotionCX System Maintenance
Completed - The scheduled maintenance has been completed.
Nov 14, 21:27 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 21:00 EST
Scheduled - The MotionCX Platform will undergo maintenance from 9pm-10pm ET on Thursday, November 14. No downtime is expected from this maintenance. This maintenance will not include any Softphone updates.

2 items will be included in this maintenance patch:

1. We are adding explicit Ticket History events that will denote when a Contact has been added to the ticket, or if the Contact associated with the ticket was deleted from the system or removed from the ticket, and if it was done by a user, which user initiated the action.

2. For the "All Cases" page, we are applying a default for cases created within the past 90 days as a threshold for the initial case load. The system currently has no limits and is loading all historical cases, which leads to latency for some tenants. Users will still be able to adjust the "Created By" filters to search for older cases.
Nov 14, 10:30 EST
Nov 13, 2024

No incidents reported.

Nov 12, 2024

No incidents reported.

Nov 11, 2024

No incidents reported.

Nov 10, 2024

No incidents reported.

Nov 9, 2024

No incidents reported.

Nov 8, 2024

No incidents reported.

Nov 7, 2024
MotionCX Platform Update, New Feature to Release Stuck Calls
Completed - The maintenance is complete.

NOTE: There is a new Softphone Version 10.1.2-Prod.2377

PLEASE HAVE ALL USERS UPDATE THEIR SOFTPHONES.
The update should download automatically, users should restart their phones. This is a link to download the current version if needed:
https://cdn.motioncxapps.com/irac/MotionCXAgentSetup.exe

We corrected issues with transfer and conference functionality, and released a new softphone feature that gives the phone user the ability to end stuck interactions.

The causes for the stuck interactions are varied, and range from network latency and missed signals, to complex calls where multiple conferences have been started and ended within the call. In some circumstances, the signals indicating the end of a call segment are not sent/received as expected, so the call appears to be stuck to the softphone.

The new feature is an item that needs to be added to user permissions. Under permissions for Interaction Management, there is a new box to check for "Allow to Force Disconnect From Softphone"

This feature will appear as a blue button toward the top-center of the softphone, to the left of the Workstate. It will not be present if the user does not have permissions, or if there are no active interactions associated with that softphone.

This page has been added to our online documentation detailing the functionality of this new feature, including screenshots:
https://docs.motioncxapps.com/docs/transfers-copy

Additional items included in this maintenance:
- Case Routing workitems were not clearing from the dashboard when the case was routed to a new agent; this has been corrected

- The Recordings Library filter by Agent was limiting search results to only the first 1,000 users. This has been corrected, all users are included in the filtering.
Nov 7, 21:54 EST
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Nov 7, 21:48 EST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 21:00 EST
Scheduled - We will be updating the MotionCX platform today, Thursday 11/7/24 at 9:00pm EST. The update will take approximately 1 hour. No downtime is expected for this update.

The maintenance is to correct issues with transfer and conference functionality, and to release a new softphone feature that gives the phone user the ability to end stuck interactions.

The causes for the stuck interactions are varied, and range from network latency and missed signals, to complex calls where multiple conferences have been started and ended within the call. In some circumstances, the signals indicating the end of a call segment are not sent/received as expected, so the call appears to be stuck to the softphone.

The new feature is an item that needs to be added to user permissions. Under permissions for Interaction Management, there is a new box to check for "Allow to Force Disconnect From Softphone"

This feature will appear as a blue button toward the top-center of the softphone, to the left of the Workstate. It will not be present if the user does not have permissions, or if there are no active interactions associated with that softphone.

Additional items included in this maintenance:
- Case Routing workitems were not clearing from the dashboard when the case was routed to a new agent; this has been corrected
- The Recordings Library filter by Agent was limiting search results to only the first 1,000 users. This has been corrected, all users are included in the filtering.
Nov 7, 14:25 EST
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